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VISITING US

If you’re visiting Metro Arts for the first time or want to brush up on your knowledge take a look at the info below!

 

COVID-19 PRECAUTIONS

We take the safety of our patrons, staff and artists seriously.

Metro Arts will continue to follow the latest Qld Government’s COVID-19 advice and requirements to keep our patrons, staff and artists safe. 

If you have any questions, please contact us on (07) 3002 7100 or info@metroarts.com.au 

Vaccination
In line with announced restrictions, as of December 17 all patrons, visitors and staff at Metro Arts will be required to be fully vaccinated in line with Queensland Health regulations.

Vaccination status may be checked on entry and patrons who are not fully vaccinated will not be able to enter the venue. You can add your COVID-19 vaccination certificate to your Check In Qld app which allows you to quickly check in and show proof of your vaccination status. Find out how here.

We will also allow patrons who carry a legitimate exemption from receiving a COVID-19 vaccination to enter the theatre. Proof of exemption will need to be provided on request.

Please see here our Ticketing Terms & Conditions, including our conditions of entry and refund policy.

Check-In
Everyone who visits Metro Arts is required to log their visit at the venue using the Check In Qld app using the QR codes located around the venue for contact tracing purposes. Find out more here.

Sanitise
Hand sanitising stations are located throughout the venue. Please wash and sanitise your hands, and whenever possible sneeze and cough into your elbow.

Masks
Complimentary face masks are available at the Box Office.

 

GETTING HERE

Metro Arts is located within West Village at 97 Boundary Street, West End 4101.

The easiest way to access Metro Arts is to enter West Village from Boundary Street, wander through the garden area, and make your way down Factory Lane.

Transport: There are bus stops all around West End, with the closest servicing the 199, 198, 196, 192 and 60 bus routes. We are also located within a short fifteen minute walk from the South Brisbane train station and Cultural Centre busway. Visit the Translink website to plan your best route.

 

PARKING

West Village has 450 secure on-site parking bays (free for 2 hours) accessible via Mollison Street. For further pricing details see here. Alternatively, there is limited on street parking available but please note parking meters may apply.

 

ACCESSIBILITY

We make every effort to ensure that we are accessible and welcoming. If you have special individual access needs, please contact Metro Arts on +617 3002 7100 or info@metroarts.com.au so that we can accommodate you to the best of our ability. 

Metro Arts supports the Companion Card program. For patrons who require the assistance of a companion or support worker, a second ticket is issued at no cost to the Companion Card holder. Please phone Metro Arts during business hours to organise. 

 

TICKETED SHOWS

Tickets are available online, over the phone (during business hours 10am – 4pm weekdays) and at the box office and bar one hour prior to the event (availability permitting). Search What’s On to see what tickets are currently on sale. 

Ticket Types: Metro Arts seating is General Admission unless otherwise stated. Concession tickets are available for children under 10 years of age, full-time students, seniors and pensioners. Concession cards and ID must be shown when entering the theatre. 

Arrival Time: Metro Arts is located in the busy suburb of West End, and there are often multiple events happening in the area which may affect travel time and parking availability. We recommend you arrive 30 minutes early so you can relax, grab a drink and make your way into the theatre when doors open. If you are late to a performance, you will be admitted at a suitable break in the performance, when permitted. 

Your Tickets: You do not need to print out your tickets. Once doors to the theatre open, please have your digital ticket (on a mobile device) ready for scanning by our Front of House team, or provide your name (and proof of ID). For any queries or to purchase tickets at the door, Box Office is open one hour prior to the event starting time, located at the Metro Arts Bar.

Refund and Exchange Policy: You can read Metro Arts’ Ticketing Terms and Conditions here